- Eligibility: If you have received an incorrect order, and the item is not damaged or used, you may return eligible items within 30 days of delivery for a refund or exchange.
- Return Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA number may not be processed.
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Return Condition: Returned items must be in their original condition, unused.
We reserve the right to refuse returns that do not meet these criteria. - Refund Processing: Refunds will be issued to the original payment method after receiving the returned item. Please note that shipping costs are non-refundable.
- Final Sale Items: Certain items, such as clearance or personalized items, may be marked as final sale and are not eligible for return or exchange unless defective.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
- Refund Inquiries: If you have any questions or concerns about your refund, please contact our customer service team, and we will be happy to assist you.
